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Awarded Moneywise

Overall Most Trusted Provider

We pride ourselves on our great customer service, which is why we were deighted to be awarded Most Trusted Provider at the Moneywise 2011 Customer Service Awards.

July 2011

Awarded Which Awards 2011

Best Financial Services Provider

We were awarded Best Financial Services Provider by Which? for 2011, based on overall product analysis and customer satisfaction.

July 2011

Awarded

Lovemoney.com

Charges & Fees for Current Account Customers

January 2010

Awarded 2009
cont.
  • Econsultancy Digital Marketers United Award
    Innovation in Online PR
  • Econsultancy Digital Marketers United Award
    Innovation in Multi Channel Marketing
  • Econsultancy Digital Marketers United Award
    Most Innovative Online Advertising Campaign
Awarded

Moneyfacts

Commended: Remortgage Provider

June 2010

Awarded Moneysavingexpert.com poll

85% voted first direct as great and we came top

We topped a moneysavingexpert.com poll of banks with a fantastic 85%.

2010

Awarded Moneywise

Most Trusted Travel Insurance Provider

July 2010

Awarded Institute of Customer Service's UK Customer Satisfaction (UKCSI) Index Banking League Table 2010

Placed top with a score of 84%

We pride ourselves on our great customer service, so we were delighted when we topped the Institute of Customer Service's UKCSI Banking League Table 2010, with a fantastic score or 84%.

January 2010

Awarded

Drum Marketing Awards

Social Media Strategy

August 2010

Awarded

DADI Awards

Financial Services Website or Campaign: Live

November 2010

Awarded Which?

Top in terms of customer satisfaction for mortgages

Which? Money named us top in terms of customer satisfaction for our Mortgages.

2010

Awarded Moneywise Customer service awards 2011

Current Account call centre service

We were awarded Best Current Account for Call Centre Sevice at the 2011 Moneywise Customer Service Awards.

July 2011

Awarded 2006
  • Review Centre awards
    Best internet banking service
  • Direct Marketing Association awards 2005 / 2006
    Gold awards for Financial Services and Consumer Direct Marketing
  • Direct Marketing Association awards 2005 / 2006
    Silver award for Direct Marketing Copy
Awarded

Lovemoney.com

Best Customer Service for Current Account Customers

January 2010

Awarded Moneywise

Highly Commended: Best Lender for Current Account Offset Mortgages

We were highly commended at the Moneyfacts Awards in the Best Lender for Current Account Offset Mortgages category.

June 2011

Awarded

Digital Impact

Silver Award for Social Media Newsroom

September 2010

Awarded Moneywise

Highly Commended: Best Savings Account for Online Service

We were highly commended by Moneywise in the Best Savings Account for Online Service category at the Moneywise Customer Service Awards.

July 2010

Awarded

Moneyfacts

Highly Commended: Best Online Savings Provider

January 2011

Awarded

Moneynet

Best Current Account

January 2011

Awarded

Moneywise

Highly Commended: Most Trusted Personal Loan Provider

July 2010

Awarded MoneySupermarket.com Super Awards 2011

Overall Best Provider

We scooped the big one 'Overall Best Provider in the Market'. Criteria included service, products and market innovation, but one thing's for sure, we couldn't have done it without our brilliant customers and staff.

January 2012

Awarded thisismoney.co.uk

Best Current Account Provider

May 2010

Awarded 2009
cont.
  • Moneywise Mortgage Awards
    Current Account Offset Mortgages
  • Moneywise Mortgage Awards
    Best Lender for Flexible Mortgages
  • Moneywise Mortgage Awards
    Best Lender for Flexible Mortgages
  • Moneywise Customer Service Awards
    Service winner: Best Savings Account for Online Service
Awarded Your Money Direct

Best Online ISA Provider

We were awarded a Your Money Direct award for the Best Online ISA Provider.

July 2010

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** From 6 September 2011 to 26 December 2011, 68% of 102 first current account customers had actually recommended the bank. Closest brand over the same time period had 44% of 204 current account customers recommend the bank. Source: Independent Survey.

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